Open the Exchange Management Shell, and run the following command to retrieve the details of the health set that issued the alert: Get-ServerHealth | ? If the message details are not clear, do the following: In most cases, the message details provide sufficient troubleshooting information to help identify the root cause. The message details provide information about the exact cause of the alert. Identify the health set name and server name that are given in the alert. If the issue does exist, perform the appropriate recovery actions outlined in the following sections. Therefore, when you receive an alert that specifies that the ActiveSync health set is unhealthy, first verify that the issue still exists. It's possible that the service recovered after it issued the alert. ProbeĪctive Directory Authentication Mailbox Server Authentication Information Store High Availability NetworkĪctiveSyncCTPMonitor (ActiveSync health set)ĪctiveSyncProxyTestMonitor (ActiveSync.Proxy health set)Īctive Directory Authentication Information Store High AvailabilityĪctiveSyncDeepTestMonitor (ActiveSync health set)ĪctiveSyncSelfTestMonitor (ActiveSync.Protocol health set) RequestsQueuedGt500Monitor (ActiveSync health set)įor more information about probes and monitors, see Server health and performance. The ActiveSync service is monitored using the following probes and monitors. If you receive an alert that indicates that the ActiveSync health set is unhealthy, this indicates an issue that may prevent your users from accessing their mailboxes by using ActiveSync. Troubleshooting ActiveSync.Proxy Health Set Troubleshooting ActiveSync.Protocol Health Set The ActiveSync health set is closely related to the following health sets: The Exchange ActiveSync health set monitors the overall health of the ActiveSync service for mobile clients in your organization.

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